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Install it right. Keep it right.
Technical documents for installers, specifiers and homeowners. Every PDF below is the current version.
Installation Instructions
Nail-down, glue-down and floating methods, subfloor requirements, expansion gaps.
Download → PageAcclimating Flooring
Site conditions and acclimation time before installation.
Download → PDFCare & Maintenance
Cleaning routine, approved products, what to avoid.
Download → PDFWarranty
25-year structural warranty terms and claim process.
Download → VideoCleaning Videos
Short videos on day-to-day care.
Download → PDF setSpec Sheets by Color
One-page submittal sheet per color: dimensions, grade, finish, Janka, coverage.
Download →FAQ
Common questions
Engineered vs. solid: what is the difference?
Engineered floors are more stable than solid in high-moisture areas, over concrete, below grade and over radiant heat, because of their multi-ply construction.
Oil vs. lacquer finish?
Lacquer (UV polyurethane) sits on top of the wood and seals it; it is the tougher finish for moderate to heavy traffic. Oil soaks into the fibers and is easier to spot-repair.
What is cross lamination?
A European Oak top lamella bonded to a hardwood substrate with grain running crosswise, which limits expansion and contraction on wide planks.
More questions?
Engineered vs solid, oil vs lacquer, refinishing, acclimation, radiant heat and more are answered on the FAQ page.